Getting Started
Shipping
Security and Privacy
Contact
FAQ Changes
What is the Crane Herb Company Pharmacy?
The Crane Herb Company Pharmacy is a service offered by
Crane Herb Company, Inc. that allows your health professional to enter
prescriptions for Chinese herbs and herbal formulas. You can pick up and pay online for your prescriptions using
our website, and we will ship them directly to you.
How do I pick up my prescription?
If you received an email telling you that your prescription
is ready, you can follow the directions in the email message and click the
included pickup link.
Or, you can visit www.craneherb.com, and enter your prescription number
and last name in the prescription pickup form.
When will you ship my prescription?
If you pick up your Custom Prescription by 2 PM Eastern Time, we will ship it the same business day. if you pick it up after 2 PM Eastern Time, we will ship it the
next business day. If you pick up your Patent Prescription by 2 PM Eastern Time, we will ship it the same business day. if you pick it up after 2 PM Eastern Time, we will ship it the
next business day. We are almost always able to fill Patent Prescriptions from our inventory.
In the unlikely event of a
backorder, the Prescription Checkout page will show which prescriptions are in
stock (under the Stock column) and which items require a backorder (under the
BO column). Backorders are
generally filled within 2-3 days.
What are my shipping options in the USA?
You can have your prescription shipped by the US Post Office's
Priority Mail, which takes 1-3 days anywhere in the USA. You can also choose from UPS Ground, UPS Three Day Select,
UPS Second Day Air, or UPS Next Day Air Saver. UPS services are not
available to post office boxes.
Your shipping charges will be calculated before you are
asked to enter your credit card information, enabling you to change your shipping
method if desired.
What are my shipping options outside the USA?
Please email us at pharmacy@craneherb.com
for information on shipping charges to addresses outside of the U.S.
How much are shipping and handling charges?
Shipping charges are based on the weight of the shipment and
the shipping method you select. For example, the current charge for a package up to 2 pounds shipped to a
U.S. address by USPS Priority Mail is $4.05 (a savings of $1.45 vs. UPS Ground). The handling fee is $3.50 for one
bottle and $5.00 for two or more bottles.
How secure is my credit card information?
All credit card information entered into the pharmacy is
sent over a secure, encrypted connection to our credit card company using SSL,
the industry standard for secure transactions over the internet.
If you submit your credit card number to the Crane Herb
Company Pharmacy and you have security alerts turned on in your web browser,
you will receive a message from your browser telling you that the page you are
about to enter is secure.
If you prefer to not enter your credit card information into
our website, please contact your health professional about purchasing Crane
Herb Company herbs and herbal formulas directly from your health
professional’s clinic.
Which credit cards does Crane Herb Company accept?
We accept Visa and Mastercard.
How do I turn on security alerts in Netscape?
In Netscape for Windows and Macintosh:
- Click the padlock icon in the lower left hand corner of any browser window.
- Select Navigator from the menu at left.
- Under “Show a warning before,”select “Entering an encrypted site.”
- Click the OK button to save your changes.
How do I turn on security alerts in Internet Explorer?
In Internet Explorer for Windows:
- Select Internet Options from the View menu.
- Under Advanced, select Security.
- Select “Warn if changing between secure and not secure mode.”
- Click the OK button to save your changes.
In Internet Explorer for the Macintosh:
- Select Preferences from the Edit menu.
- Under Web Browser, select Security.
- In the Alerts section, click “Show an alert when entering a page that is secure.”
- >Click the OK button to save your changes.
How can I test my security alerts?
To test your alerts without actually having your credit card
charged, enter “test” in the credit card number field and submit
the prescription. You will see the
security alert from your web browser, then you will receive an “invalid
credit card number” page. If
you would then like to pick up your prescription, you can click the Back button
on your browser and enter your credit card number into the form.
Do I need to turn on cookies to pick up a prescription?
You do not need to turn on cookies to pick up a
prescription, or to use any other area of our website.
Do you share my personal information with other
companies?
Crane Herb Company does not share any personally
identifiable patient information with any company, group or person. Patient personally identifiable
information is shared only with the health professional who entered the
prescription.
Why do I receive a message which says
“identity certificate not using an identifiable algorithm” when I
attempt to pay for my prescription?
Older web browsers do not properly handle secure online
transactions. Affected browsers
include the following:
Netscape 4.05 and earlier (on all platforms).
Microsoft Internet Explorer prior to 5.0 (on Macintosh
only).
Detailed information on this problem may be found at the
following URL: home.netscape.com/cms/certinfo.html
Who should I contact with questions about my
prescription?
If you have any questions about a prescription, please
contact your health professional.
Who should I contact with shipping questions?
If you have a question about shipping, please contact us at pharmacy@craneherb.com.
Who should I contact with technical questions?
If you have a technical question about picking up a
prescription, please contact us at pharmacy@craneherb.com.
Who should I contact with suggestions for the FAQ or
website?
If you have a question not covered here, or if you would
like to make a suggestion for the pharmacy or FAQ, please contact us at pharmacy@craneherb.com.
Where can I find changes to this FAQ?
If we make any changes to this FAQ, they will appear here.